Benefits Administration

As an extension of your company we can provide a combination of traditional and technical solutions to ensure you are implementing the very best benefits administration tactics possible. We are a partner that can roll with the changes and still achieve high marks for accuracy (eligibility, payroll, billing) and quality (benefits communications, enrollment, employee experience, and most importantly – client service). When the chips are down and what’s possible starts to seem impossible, we’ve got you and your people covered.


Our services include:

• Implementation and transition of existing benefit plans

• Payroll/HRIS coordination and interfaces

• Development of customized employee communications materials

• Coordination of open and ongoing enrollment

• Continuous eligibility management (including qualifying life events and dependent verification)

• Toll-free employee and HR support (private label - optional)

• Various enrollment options (including online, telephone, and paper)

• Insurer invoice reconciliation, cost accounting and payment support

• On-Leave Direct Billing Services

Employee Contact Center

Baker Tilly Vantagen operates a cloud-based “virtual” contact center. Our operations can be easily scaled up or down through real-time system and resource management. These load balancing and other multi-channel contact features support 99.99% uptime and optimal readiness to assist your employees. Servicing hours are extended to support client annual enrollments. Non-English language requirements can be supported. Our skills-based technology, when blended with subject-specific training, ensures your employees are consistently exposed to a meaningful service experience.

Online Enrollment

Baker Tilly Vantagen offers a paperless, self-service Online Benefits Center which can be utilized for both Open Enrollment and new hire enrollments throughout the year as well as a centralized tool for accessing forms, plan documents and submitting Qualifying Life Event changes. Among the primary features of the web-based enrollment system include the following:

• Ease of Use

• 24/7 Convenience

• Flexible Access

• Secure Administrative Access

• Greater Control over Data

• Online Library

• Customized Design

• Audit Features

"Our team at BTV was completely engaged and involved with every aspect of OE. They did an outstanding job keeping us on point.”

- Sr. HR Manager at a Global Engineering Firm

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