Benefits Administration
As an extension of your company we can provide a combination of traditional and technical solutions to ensure you are implementing the very best benefits administration tactics possible. We are a partner that can roll with the changes and still achieve high marks for accuracy (eligibility, payroll, billing) and quality (benefits communications, enrollment, employee experience, and most importantly – client service). When the chips are down and what’s possible starts to seem impossible, we’ve got you and your people covered.
Our services include:
• Implementation and transition of existing benefit plans
• Payroll/HRIS coordination and interfaces
• Development of customized employee communications materials
• Coordination of open and ongoing enrollment
• Continuous eligibility management (including qualifying life events and dependent verification)
• Toll-free employee and HR support (private label - optional)
• Various enrollment options (including online, telephone, and paper)
• Insurer invoice reconciliation, cost accounting and payment support
• On-Leave Direct Billing Services
Employee Contact Center
Baker Tilly Vantagen operates a cloud-based “virtual” contact center. Our operations can be easily scaled up or down through real-time system and resource management. These load balancing and other multi-channel contact features support 99.99% uptime and optimal readiness to assist your employees. Servicing hours are extended to support client annual enrollments. Non-English language requirements can be supported. Our skills-based technology, when blended with subject-specific training, ensures your employees are consistently exposed to a meaningful service experience.
Online Enrollment
Baker Tilly Vantagen offers a paperless, self-service Online Benefits Center which can be utilized for both Open Enrollment and new hire enrollments throughout the year as well as a centralized tool for accessing forms, plan documents and submitting Qualifying Life Event changes. Among the primary features of the web-based enrollment system include the following:
• Ease of Use
• 24/7 Convenience
• Flexible Access
• Secure Administrative Access
• Greater Control over Data
• Online Library
• Customized Design
• Audit Features
"Our team at BTV was completely engaged and involved with every aspect of OE. They did an outstanding job keeping us on point.”
- Sr. HR Manager at a Global Engineering Firm
